Refund & Cancellation Policy
This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform.
Cancellation Window
Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Perishable Items
SNEHRA SOLUTIONS LLP does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 1 day of receipt of products.
Product Not as Expected
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
Warranty Claims
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them directly.
Refund Timeline
In case of any refunds approved by SNEHRA SOLUTIONS LLP, it will take 7 days for the refund to be processed to you.
Contact Us
Company: SNEHRA SOLUTIONS LLP
Address: Deolawas, Buhana, Jhunjhunu, Rajasthan 333515
Contact: Contact Us